(Part 2) Developing high performance cultures

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(Part 2) Developing high performance cultures

People Academy has been privileged to work with many organisations, worldwide, helping them shape and implement culture change, among them Team USA, BMW (UK), Birketts… and many more.

Each organisation was faced with their own unique mix of challenges and opportunities, where people’s behaviour has been the key to real and lasting change. In every case it’s leadership and how leaders behave that made the difference between success and failure.

Leadership - People Academy

leadership team itself and its employees are still left to work out ‘how we do things around here’ themselves. So, the importance of clarity around WGLL should not be underestimated. The aim of the leadership team should be to forge a clear ‘contract’ for how they behave that they can all sign up to. Whereas a vision or mission statement is a clarion call, these can become merely a poster gathering dust on a wall, unless it’s embedded in a change campaign.

Leadership Team - People Academy

 

CHANGE CAMPAIGN

Change, real and sustained change, requires a campaign approach to embed any new behaviour. There are real parallels here with an advertising campaign. Deliver your message and keep delivering it again and again, varying and refreshing the delivery but not the message. A change campaign needs to be planned and managed, flexible enough to allow for tactical adjustments as the landscape changes, which it will.

Success depends upon the leadership team owning and embodying the campaign, acting as custodians throughout, steering and making necessary adjustments to its path without departing from the message and the ultimate goal. The changes identified as campaign critical should be measured, usually requiring employee surveys, perhaps 360 degree feedback, stakeholder surveys and other methods.

 
Cohort 3 Team USA Olympic coaches, California, 2016

Cohort 3 Team USA Olympic coaches, California, 2016

 

Communication with employees (not just ‘to’) and stakeholders repeatedly and throughout, is key. Kotter, in his ‘8 Step Process for Leading Change’ cites ‘undercommunication’ as one of the main reasons why organisational change attempts fail. Adopting a sense of ‘collective cabinet responsibility’ is paramount; any diversion from the path by a leader is likely to cause disharmony and will undermine the campaign and its success.

 

EMPLOYEE ENGAGEMENT & THE CHANGE CAMPAIGN

It’s tempting for leadership teams to ‘tell’ employees WGLL, having invested in this exercise themselves – “after all, we’re leaders, they’re followers” – but this deeply flawed when it comes to achieving real and lasting change. Ultimately, for the change to succeed, it requires people doing something different.

Reality of change - People Academy

 

It’s not just about communicating change…it requires people to sign up and undertake the arduous process of real behaviour change, which can be unsettling for many. To work in the broader community, there has to be a clear understanding of what change is needed by them (their WGLL), believe in it, and summon up the sustained self-motivation required to see it through. Engagement of the wider community is crucial and leaders must focus on how they create the conditions for this to occur.


 

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'From High Potential to High Performance' workshops

People Academy are delighted to have teamed up with Thomas International to provide free workshops that explore the importance of culture change and developing high performance cultures within organisations.

Built around a framework of people, teams and cultures, this free workshop will help you gain insight into the future of learning and development, enabling you to discover a range of innovative solutions you can easily and quickly embed into your organisation for maximum impact.

Led by business leaders presenting live case studies (BMW and USA Olympic coaches), if you’re responsible for people development, this opportunity is not to be missed!

 

READ PART 1 OF THE 'HIGH POTENTIAL TO HIGH PERFORMANCE' BLOG SERIES:

Focussing on the 'drivers for change' with the leadership and management of teams in worldwide organisations... 

 
Team USA Coaches, with People Academy’s Miles Henson (front, 3rd from right), Oakley headquarters, Foothill Ranch, CA, 2016

Team USA Coaches, with People Academy’s Miles Henson (front, 3rd from right), Oakley headquarters, Foothill Ranch, CA, 2016

 

LEARN MORE ABOUT PEOPLE ACADEMY:

 

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TIME - August 2016 special feature on Rio Olympics

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TIME - August 2016 special feature on Rio Olympics

I was driving with all the windows down along a leafy Warwickshire lane one day in July. It was one of those rare days when temperatures soared into the 30’s, prompting me to think back to January when I’d been working with the US BMX team at the Olympic training centre in Chula Vista and then with beach volleyball in Manhattan Beach, Los Angeles. The phone rang and a cultured American voice announced himself as Sean Gregory, chief sports editor with TIME magazine.

He told me he’d spent a day with the USA women’s beach volleyball team in June this year and wanted to know if I could help him understand what had happened to them – “They were fizzing with energy and talking in terms I didn’t understand such as ‘She’s such a D!’… When I asked them to explain, they said ‘Talk to Phil!’ so that’s why I’m calling you.


 
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PEOPLE ALCHEMY

Sean’s account of his visit brought the story of Kerri, April and Marcio up to date. It’s good to see that he found them now fully gelling as a unit and fired up, ready to go.

See the article at…

http://time.com/4428047/kerri-walsh-jennings-and-april-ross-beach-volleyball-usa/

Click to expand...

 

I was reminded, too, that a large part of my time with them was captured by a camera crew to be made into a documentary focusing on Kerri’s Olympic journey – this was premiered by NBC a couple of days ago…

Kerri Walsh Jennings: Gold Within

Check out the trailer:

 

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Authenticity - What’s your definition?

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Authenticity - What’s your definition?

Do you wear a mask at work?

Recent research has shown that the qualities people value in their leaders are changing.  People want to be managed by individuals who ‘bring their real selves to work’ and are led by their values and the courage of their convictions.

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 Who loves an introvert?

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Who loves an introvert?

There is, however, another bias that lurks in organisations, a bias against introverts.  It is much more disguised than those we are familiar with (race, gender etc.). It can lead to skills being ignored and may prevent individuals from fulfilling their potential...

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Developing future leaders: Birketts

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Developing future leaders: Birketts

It's been a great privilege for People Academy to work with a diversity of world class organisations. In 2015 we were delighted to work with another such organisation, this time in the legal world; Birketts.

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USA Olympic Committee develops Team USA coaches on their road to Rio

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USA Olympic Committee develops Team USA coaches on their road to Rio

As Rio 2016 fast approaches, the USA Olympic Committee (USOC) has commissioned a programme to ensure Team USA coaches are at the top of their game. The programme has been developed to ensure all coaches have the skills needed to give their athletes the edge. The aim is to develop their self-awareness in recognising the impact they have on others and how and when to adapt in challenging situations.

The high-impact programme was developed and delivered with People Academy, and includes at its core the use of the Thomas Sport psychometric assessments, measuring the behavioural and emotional traits of coaches. The first cohort of coaches attended a high impact module at LA Galaxy’s stadium in February 2015. 

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